Delivery Policy for SelfDefenceKit.co.uk

At SelfDefenceKit.co.uk, we are committed to providing fast, reliable delivery to ensure that your self-defense products arrive safely and promptly. Please read our delivery policy below for detailed information about shipping, dispatch times, and return procedures.

Dispatch Time:

  • Same-day Dispatch: Orders placed before 1:00 PM (Monday to Friday) will be dispatched the same day.
  • Orders placed after 1:00 PM, or on weekends and bank holidays, will be dispatched on the next working day.

Shipping Methods:

We offer two delivery options to suit your needs:

  1. Royal Mail 2nd Class
  • Estimated Delivery Time: 3-5 working days from dispatch.
  • Cost: Standard shipping rates apply, calculated at checkout.
  • This is an affordable option for most customers and a reliable service for smaller parcels.
  1. Royal Mail Tracked 48
  • Estimated Delivery Time: 2-3 working days from dispatch.
  • Cost: Additional charge applies, calculated at checkout.
  • Includes tracking for extra peace of mind, so you can monitor your order’s journey from dispatch to delivery.

Delivery Times:

  • While we dispatch orders promptly, Royal Mail 2nd Class is not a guaranteed service, so delivery times can vary.
  • Royal Mail Tracked 48 provides more security and usually delivers within 2-3 working days.

Shipping to UK Addresses:

  • All orders are shipped to UK addresses only.
  • We currently do not offer international shipping, but we are working on expanding our delivery options in the future.

Order Tracking:

  • If you choose Royal Mail Tracked 48, you will receive a tracking number via email once your order has been dispatched, allowing you to track the progress of your delivery.
  • Royal Mail 2nd Class does not include tracking, but if you have any issues or questions, feel free to contact us for assistance.

Returned to Sender:

  • If a package is returned to us due to an incorrect address, uncollected parcels, or other delivery issues, additional postage will need to be paid to re-ship the item to you.
  • Please double-check your shipping details when placing your order to ensure there are no errors and to avoid delays.

Shipping Costs:

  • Shipping charges are calculated at checkout based on the size, weight, and delivery address of your order.
  • Free UK delivery may be available for orders over a certain value—please check our website for current promotions.

Missed Deliveries:

  • If you are unavailable to accept delivery, Royal Mail will leave a card with instructions for redelivery or parcel collection from your local post office.
  • Please ensure you follow these instructions promptly to avoid delays.

Delivery Delays:

  • While we aim to dispatch your order promptly, please be aware that delivery times may vary due to factors outside our control, such as postal delays or high demand during busy seasons. We appreciate your patience and understanding.

Contact Us:

If you have any questions about our delivery policy, need assistance with tracking your order, or want to resolve an issue with a returned parcel, please contact us at info@selfdefencekit.co.uk. We are here to help!

By placing an order with SelfDefenceKit.co.uk, you agree to the terms outlined in this delivery policy. We strive to provide fast and reliable service, so you can get your self-defense products delivered safely and efficiently. Thank you for shopping with us!