14-Day Refund and Returns Policy

At SelfDefenceKit.co.uk, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 14-day return policy for most items. Please review the details below for more information on how to return items to us.

Returns Process:

  • You have 14 days from the date of delivery to return items for a refund or exchange.
  • To initiate a return, please contact us at info@selfdefencekit.co.uk or use the contact form on our website to let us know you’d like to return your item.
  • The item must be unused, unopened, and in original condition (including packaging, labels, and any accessories) to qualify for a return.

Return Shipping Costs:

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect (e.g., wrong size, color, or model).
  • We recommend using a trackable shipping service for your return to ensure it arrives safely, as we cannot be responsible for lost or damaged returns.

Faulty or Incorrect Items:

  • If you receive a faulty or incorrect item, please contact us within 14 days of receiving your order. We will arrange for the return shipping to be covered by us and provide you with a prepaid return label.
  • Once we receive the returned item, we will inspect it and offer either a refund, replacement, or exchange, depending on your preference and stock availability.

Refunds:

  • Once we receive your returned item, we will process your refund within 5-7 working days. Refunds will be issued to the original payment method used for the purchase.
  • Please note that return shipping costs are non-refundable unless the item is faulty or incorrect.

Non-Returnable Items:

For hygiene and safety reasons, the following items are non-returnable:

  • Personal defence items (such as pepper spray or stun guns) that have been opened or used.
  • Custom or personalised items.
  • Sale Items.

Contact Us:

If you have any questions or concerns about our return policy, please don’t hesitate to get in touch with us at info@selfdefencekit.co.uk. We’re here to help!

By purchasing from SelfDefenceKit.co.uk, you agree to our 14-day return policy. We strive to ensure your complete satisfaction with every order, and we’re happy to assist with any returns in accordance with the terms above.